This trial format allows you to benefit from the platform's complete delivery, tracking, and after-sales support for a smoother and more reliable experience.

Your reimbursement will match the Grand Total shown on your order screenshot, including applicable taxes and additional charges. If your receiving account is a business account that charges a transfer fee, please let us know in advance so we can include the fee in your reimbursement.

Once your order information is verified, we will reimburse the Grand Total shown on your order screenshot within 3-5 business days. If you decide not to continue before reimbursement, you may cancel the order on the platform any time you want.

A trial spot was reserved for you when you received the invitation from our official email. If we do not hear from you for an extended period, the spot may be released. If you would like to invite a friend, please contact us first to confirm availability.

You may choose one of the five products shown above. Purchases of any other products are not eligible for reimbursement.

No, you can keep the trial product permanently. If you encounter any issues while using it, you can contact customer service through the usual channels.

No. Posting UGC or social media content is entirely optional. You may choose whether to share based on your actual experience. This trial program is designed to gather genuine product feedback and improve the experience for more pet-owning families.

You can reach us at either of the following email addresses:

Order or reimbursement questions:
itspetkit@outlook.com

Campaign verification:
ambassador@petkit.com